*Customer Success Associate (Voice/Call Process)*

 *(Read Carefully)*

*#RealMe*

*We are hiring for RealMe Company*

Company Name: -

 *RealMe Company*

Industry Type: -

*CRM/Call Centers/BPO/ITES*

Job Profile: -

*Customer Success Associate (Voice/Call Process)*

Job Location: -

*Gurgaon (Haryana)*

Gender: -

*Male and Female*

Age Limit: -

*20 to 26 years*

Educational Qualification: -

*Graduates*

Experience: -

*0 to 1 years*

*(Freshers can also Apply)*

SALARY:-

1) *Bengali- Rs 16.5k CTC - (Rs15.9k in hand approx.)*

2) *Marathi- Rs 18k CTC - (Rs 17.5k in hand approx.)*

3) *Malayalam- Rs 20k CTC - (Rs 19.5k in hand approx.)*

4) *Kannada- Rs 21k CTC - (Rs 20.5k in hand approx.)*

5) *Gujarati – Rs 20k CTC - (Rs 19.5k in hand approx.)*

6) *Punjabi - Rs 16.5k CTC - (Rs 15.9k in hand approx.)*

WORK CULTURE:-

1) *6 days a week with 1 rotational off*

2) *Day/Night shift- 9hours*

Eligibility:-

1) *Average English Communication.*

2) *Should be Average on English understanding where is able to hold the conversation and Should be Fluent with the particular Language applying for (Malayalam/Bengali/Marathi/Kannada/Punjabi/Gujarati)*

3) *Candidate should be within 20 Kms from Office Location/Even if relocated*

4) *Immediate Joiners only.*

5) *Graduate/Undergraduate both will work. (Pursuing Not Allowed)*

PURPOSE OF POSITION: -

*Candidate will be responsible to handle the queries and complaints from Regional Language Speaking customers.*

PRIMARY DUTIES AND RESPONSIBILITIES: -

1) *Understanding of Inbound Call Handling.*

2) *Identify and assess customers’ needs to achieve satisfaction*

3) *Build sustainable relationships and trust with customer accounts through open and interactive communication*

4) *Provide accurate, valid and complete information by using the right methods/tools*

5) *Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution*

6) *Keep records of customer interactions, process customer accounts and file documents*

7) *Follow communication procedures, guidelines and policies*

Important Note: -

1) *Please Mention your Location and Language In E-mail*

2) *Also Mention Apply for which Company and Job Role/Profile in E-mail*

Interested Candidates Share Resume/CV on Below Mention Email: -

*enquiry.rnbrothers@gmail.com*